Help & Support

Is Convert-To.co completely free to use?

Yes! All our core conversion tools are completely free with no hidden fees, subscriptions, or registration required. We support our service through non-intrusive advertisements.

Do I need to create an account?

No account needed! Simply visit the site, upload your file, convert it, and download the result. We believe in keeping things simple and hassle-free.

What file formats do you support?

We support PDF, JPG, PNG, WEBP, and many other common formats. Our most popular tools include PDF to JPG, JPG to PDF, PDF merging, and image resizing. We're constantly adding new formats based on user requests.

Is there a file size limit?

Most conversions support files up to 100MB. For larger files or if you need to process multiple files at once, please contact us and we'll help you find a solution.

Are my files safe and secure?

Absolutely! All file uploads use HTTPS encryption. Your files are processed securely by CloudConvert, a GDPR-compliant and ISO 27001 certified service. Files are automatically deleted within 15 minutes for enhanced privacy protection - significantly more secure than the industry standard 24-hour retention. We never access, view, or share your files with anyone.

How long do I have to download my files?

You have 15 minutes to download your converted files. This is an enhanced privacy feature - files are automatically deleted for your security. After 15 minutes, files are permanently removed and cannot be recovered. If you need the file again, simply perform the conversion again.

Where are my files processed?

Your files are processed by CloudConvert, a trusted third-party file conversion service that is GDPR-compliant and ISO 27001 certified. CloudConvert maintains state-of-the-art security infrastructure to protect your files during processing. We automatically delete all files from CloudConvert within 15 minutes - much faster than their standard 24-hour retention period.

What happens to my files after conversion?

Your files are handled with maximum security and privacy:

• Files are never stored on our servers - they are sent directly to CloudConvert for processing
• All files are automatically deleted within 15 minutes
• An automated system runs every 15 minutes to ensure files are permanently removed from CloudConvert
• Only you have access to your files through a unique, private download URL
• Download URLs are never publicly exposed or shared with anyone
• Files cannot be accessed by other users or our staff

Can I use this for confidential documents?

Yes, but use your judgment. While we maintain strict security measures, we recommend avoiding highly sensitive documents like legal contracts or financial records for any online service.

My file won't upload. What should I do?

Try these troubleshooting steps:

• Check your internet connection
• Ensure the file size is under 100MB
• Try a different browser (Chrome, Firefox, Safari)
• Disable browser extensions temporarily
• Clear your browser cache and cookies

The conversion is taking too long or failed

If conversion is slow or fails:

• Large files naturally take longer to process
• Refresh the page and try again
• Try converting during off-peak hours
• Check if your file is corrupted by opening it locally
• Contact us if the issue persists

The converted file looks different or has quality issues

Quality variations can occur due to:

• Format limitations (some formats compress more than others)
• Original file quality and resolution
• Complex layouts in PDF to image conversions
• Try adjusting quality settings if available