Help & Support
Find answers to common questions and learn how to get the most out of Convert-To.co. Need more help? We're here for you!
Quick Start Guide
Upload Your File
Click "Choose File" or drag and drop your document, image, or PDF directly onto the page.
Choose Format
Select your desired output format and adjust any conversion settings if needed.
Download Result
Click "Convert" and download your converted file instantly. That's it!
Frequently Asked Questions
General Questions
Is Convert-To.co completely free to use?
Yes! All our core conversion tools are completely free with no hidden fees, subscriptions, or registration required. We support our service through non-intrusive advertisements.
Do I need to create an account?
No account needed! Simply visit the site, upload your file, convert it, and download the result. We believe in keeping things simple and hassle-free.
What file formats do you support?
We support PDF, JPG, PNG, WEBP, and many other common formats. Our most popular tools include PDF to JPG, JPG to PDF, PDF merging, and image resizing. We're constantly adding new formats based on user requests.
Is there a file size limit?
Most conversions support files up to 100MB. For larger files or if you need to process multiple files at once, please contact us and we'll help you find a solution.
Security & Privacy
Are my files safe and secure?
Absolutely! All file uploads use HTTPS encryption. Your files are processed on secure servers and automatically deleted after conversion. We never access, view, or share your files with anyone.
What happens to my files after conversion?
Your original and converted files are automatically deleted from our servers after conversion. This ensures your privacy and keeps our systems clean and efficient.
Can I use this for confidential documents?
Yes, but use your judgment. While we maintain strict security measures, we recommend avoiding highly sensitive documents like legal contracts or financial records for any online service.
Technical Issues
My file won't upload. What should I do?
Try these troubleshooting steps:
- Check your internet connection
- Ensure the file size is under 100MB
- Try a different browser (Chrome, Firefox, Safari)
- Disable browser extensions temporarily
- Clear your browser cache and cookies
The conversion is taking too long or failed
If conversion is slow or fails:
- Large files naturally take longer to process
- Refresh the page and try again
- Try converting during off-peak hours
- Check if your file is corrupted by opening it locally
- Contact us if the issue persists
The converted file looks different or has quality issues
Quality variations can occur due to:
- Format limitations (some formats compress more than others)
- Original file quality and resolution
- Complex layouts in PDF to image conversions
- Try adjusting quality settings if available
File-Specific Help
PDF Conversions
- • PDF to JPG: Each page becomes a separate image
- • JPG to PDF: Multiple images can be combined into one PDF
- • PDF Merge: Combine multiple PDFs into one document
- • Password-protected PDFs need to be unlocked first
Image Conversions
- • Resize: Maintain aspect ratio or set custom dimensions
- • Compress: Reduce file size while preserving quality
- • Format Change: Convert between JPG, PNG, WEBP
- • Batch processing available for multiple images
Browser Compatibility
Chrome
Recommended
Version 90+
Firefox
Fully Supported
Version 88+
Safari
Supported
Version 14+
Edge
Supported
Version 90+
For the best experience, we recommend using the latest version of your preferred browser with JavaScript enabled.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help you get the most out of Convert-To.co.
We typically respond within 24 hours